How much you tip when ordering on food delivery apps could influence how quickly you get your order, couriers say.
Bike couriers carry UberEats-branded bags. Food delivery apps typically ask customers to tip couriers before their food even arrives — and those tips make up a big part of their income.
"If I get an order for $3 and it says, 'Go seven kilometres,' I'm going to decline that. I never go more kilometres than dollars because I'm not going to make any money," Ashley told CBC Radio's. CBC is withholding her last name due to concerns she could be kicked off the platforms for speaking out. Half of gig workers use that work to supplement their income, while for the other half it makes up the sole source of their income, Statistics Canada reports.Both UberEats and DoorDash say that they provide couriers information about their potential earnings for every order. SkipTheDishes did not respond to multiple requests for comment.
"It is definitely worth $10, $12, whatever it is, for someone to go grab that for me as soon as possible." "When we talk about tips being a necessary part of our income, they are because apps are actively working to reduce our rate of pay as much as is possible to increase their profit," said Jennifer Scott, president of Gig Workers United.Depending on the app, she said couriers can be penalized for declining orders — impacting something called an "acceptance rate" — and eventually be removed from a platform.
Both UberEats and DoorDash said couriers are free to decline any orders. DoorDash said couriers are never removed based on declined orders.
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