An elderly woman wanted to get a new mobile phone to replace her faulty one, but ended up receiving one worth much less than the one she paid for. The woman's son, Simon Lee, took to Facebook to share his mum's experience with the staff at Novel Communication's outlet at Tiong Bahru Plaza last Sunday (June 4). Lee said his...
He discovered his mother had been issued a receipt stating her phone contract included an iPhone 14 Pro Max.
Many netizens urged Lee to confront the saleswoman at the store to clarify the details of the contract, and also make a police report. AsiaOne has contacted Lee and Singtel for more information. AsiaOne's calls to Novel Communication went unanswered.This isn't the first time a customer has voiced displeasure with Novel Communication's service.committed lapses while handling a customer's contractThe customer's daughter, Yeo Hui Ting, took to Facebook to share that her mother came home with a Samsung J3 Pro after re-contracting her mobile phone plan.
The invoice stated that her mother had chosen to get an iPhone X, but "agreed" to trade back the phone in exchange for the Samsung model. "Given the above scenario, Novel Communication took the opportunity to use my mum's recontract plan to get an iPhone X 64 GB from Singtel and pushed theShe ended up returning the Samsung phone for a $48 refund.
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