'We learnt a lesson': Singapore Airlines CEO on trial paper boxes for food, removal of appetisers
Explaining the rationale behind the paper boxes, he told reporters that SIA could serve varieties of"comfort food" it could not offer in the past on economy class, including laksa and mee siam, as the boxes could retain moisture and heat. This meant customers could consume the food"in the way that it should be served".
Mr Goh acknowledged the airline should have"paid more attention" and been"more comprehensive" in looking at how the paper packaging could be perceived by customers. "If you ask me, could we have done better? I believe we could have reacted faster, rather than taking as much time as we did to actually put back those items. So that's certainly one learning point that we will carry forward," he said.
Also from Thursday, bread rolls and butter will be served with economy class meals on short-haul flights, along with a main course and dessert. Reporters on Tuesday were shown that the amount of food in the bigger casserole dish equated to a regular-sized portion when plated.
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