What to know about the changing Vancouver travel landscape.
As two major low-cost carriers drop out of the market, Canada's third-largest airline has ramped up service on some of its busiest routes.
Given the narrower flight options and pricier tickets likely to result from the merger of former competitors, the latest move is "not good news” for consumers looking to head to warmer getaways, said John Gradek, who teaches at McGill University's aviation management program. Jones also contends that Swoop was never "really a low-cost carrier" and believes it was created by WestJet as a strategy to "kill ultra-low-cost carriers." WestJet will not change its capacity but reallocate its formerly-pink Swoop aircraft into its existing network, meaning that there won't be a void to fill.
When Flair first launched, the company focused on expanding its network across North America, connecting multiple cities to key urban centres across Canada. In its latest expansion, most of the additional service will increase frequency on busy routes, which will help travellers facing flight delays or cancellations.
"So the actual numbers of complaints for Flair were 239, Sunwing had 894," he remarked, adding that Air Canada and WestJet, Canada's two largest airlines, had upwards of 3,200 complaints each in the same period. Flair launches customer service team While Flair has reported an overall improvement, many travellers have reported negative experiences, including several that say they were left stranded at the eleventh hour or had to turn to the media to receive compensation.
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