Public transport is now a hot mess of passenger dissatisfaction, fuelled by crony-infested outsourcing and profit-hungry notions. How did we get here?
While waiting for another Sydney bus that was late, cancelled, too full to stop, suddenly non-existent, or all four, I was wondering how I could blame the transport minister or her questionable new secretary. Instead, I landed on Alan Joyce.
His brilliance was first recognised at Ireland’s national airline Aer Lingus before elevating him to the top of Jetstar and then Qantas, where his efficiency in the calculus of turning X seats into Y profits made him the shareholders’ darling. These methods were copied throughout the transport world, eventually trickling down to private bus operators also figuring out how to match the least number of services to the highest level of profit before commuters rise in open revolt.
If outsourcing government services was the disease, the transport minister seems to have caught it early, outsourcing the job of headhunting a new department boss. “Jobs for the boys!” cries the Coalition, bringing its vast experience to the table. “Misuse of public funds on consultants!”
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