Via Rail’s interim president and CEO told a parliamentary committee that Via fell short on communicating with passengers who experienced widespread delays over the holidays
The CEO of Via Rail says the Crown corporation “will not shy away from our responsibilities” after passengers found themselves stranded on trains for hours over the holidays.
Members of the House of Commons transport committee focused on the experience of passengers who were stuck aboard Train 55 for some 18 hours after it was struck by a fallen tree while travelling between Ottawa and Toronto.Rita Toporowski, the railway’s chief customer officer, told Thursday’s committee they do keep food and water on board but said what happened to Train 55 was a “unique” situation.
Via Rail’s appearance comes as some Opposition members of Parliament say it’s time to extend the country’s passenger protection regulations to cover rail transportation, not just air. “The situation with Via Rail over the holiday season was unacceptable. Passengers deserve to be communicated with, especially during the unprecedented weather conditions Canadians were experiencing,” spokeswoman Nadine Ramadan said in an email.
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