Vendor Won’t Credit Missing Item Due To “Strict Policy,” Restaurant Manager Maliciously Complies managers rules
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The vendor’s inflexibility with a long-term, well-paying client may seem short-sighted. Because it is. Treating a regular, consistently paying customer poorly is a great way to no longer have a regular, consistently paying customer. Customer loyalty is generally quite hard to build. If you bought a car that would regularly break down, you might reconsider that manufacturer for your next purchase.
The restaurant from the manager’s story probably worked with this vendor for a number of good reasons. While we may often think of loyalty as a decision, often enough it’s a matter of convenience. Some researchersthis ‘routinized loyalty’. If you need to pick up groceries on your way home from work, you will likely pick a store that is along your route. Similarly, a restaurant will prefer a long-term vendor because they already have experience with the logistical end of things.
You might be wondering why it’s ‘86’ and not, say, ‘87’ or something more clear like “take the alfredo sauce off the menu!” Merriam-Websterthat the term was originally to ‘nix’ an item and through rhyming slang it became 86. Often people would infer that restaurants, like police radio’s, use a lot of numeric codes, while in reality, most kitchen slang is just words and phrases. For example, to wax a table just means to give a specific table special treatment.
Other users expressed their disbelief at this unusual strictness and offered theories at why their policies were so unorthodoxAnyone can write on Bored Panda.
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