“Wording could definitely have been different. It wasn’t malicious by any means. From the bottom of my heart — I’m sorry.” yyc
Renfrew Chrysler’s General Manager Shawn Fennell told Global News the letter was not intended to trick or mislead anyone. In fact, he said, it was supposed to do the reverse.
“It was totally set up to help people in times when everything is inflamed,” he said. “That’s really what it is.” Fennell said most of the dealership’s customers are looking for cash back to offset other expenses — such as food and rent — and this could help them achieve that. “For example, you buy a vehicle, your rent is x amount. That amount of money comes off of the vehicle. That’s cash to them.”“It’s definitely not bait and switch. If it came across that way, I totally understand that. I apologize,” he added.
“Wording could definitely have been different. It wasn’t malicious by any means. From the bottom of my heart — I’m sorry.”
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