Union for RCMP 911 operators calls for plan to address staff shortages

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Union for RCMP 911 operators calls for plan to address staff shortages
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'Police are not moving until one of us answers that call,' says CUPE Local 104 president Kathleen Hippern

OTTAWA — The union that represents the RCMP's emergency dispatchers and operators is calling on the force to come up with a recruitment plan to fix worsening staff shortages.

"We're so understaffed," she said in an interview Tuesday, adding that many of the union's members are women. The RCMP has been struggling to fill its vacancies for years, with more-recent hiring and training efforts also hampered by the COVID-19 pandemic. The force has said it hopes to boost the amount of diversity in its ranks by hiring more women, visible minorities and Indigenous people.

As the force prepares to mark its 150th anniversary next month, Hippern said Tuesday that it needs a strong recruitment strategy.

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