An undersea cable cut between the Philippines and Singapore on October 2 caused slow internet and intermittent connections. PLDT, Converge, and Globe rerouted traffic to restore services.
Internet users in the Philippines experienced slow and intermittent connections on Friday, October 2, after an undersea cable segment linking the Philippines and Singapore went offline, affecting several telecommunications providers and internet service providers. The outage led to nationwide service disruptions, with PLDT, Converge ICT Solutions, and Globe reporting impacts and initiating rerouting measures.
Telcos Reroute Traffic After Cable Cut
PLDT said the submarine cable cut affected services nationwide. The telco said it had successfully rerouted most of the affected traffic and expected service to normalize shortly.
Converge ICT Solutions likewise said it had rerouted internet and data traffic going to and coming from Singapore through other submarine cables. Its technical teams were continuing to monitor connections to apps and websites hosted in Singapore.
Globe, meanwhile, advised customers that they could experience slow internet access on both mobile and broadband services because of a technical issue, saying it was working to restore normal access as soon as possible.
The UP Diliman Network Helpdesk also issued an advisory saying one of the undersea cable segments between the Philippines and Singapore was offline. The university said many of its upstream internet providers connect through these major international data routes, which could result in increased latencies and intermittent performance, particularly when users access websites and services hosted overseas.
Why Submarine Cable Outages Cause Slowdowns
For ordinary internet users, a submarine cable outage does not necessarily mean losing internet access entirely. Telecommunications companies can redirect, or reroute, data through other submarine cables and international connections.
But with traffic moved away from its usual route, data may have to travel farther or share capacity with more users. Consumers may therefore notice slower website loading, higher latency or ping, video buffering, sluggish downloads and intermittent connections, particularly when accessing apps, websites, cloud services or game servers hosted outside the Philippines.
Services hosted locally may be less affected, while connections that normally pass through Singapore or other affected international routes could experience more noticeable slowdowns.
Restoration Efforts and Outlook
Submarine cables carry much of the internet traffic moving between countries. Having multiple cable routes allows telecommunications companies to keep users connected when one link fails, although performance can temporarily suffer while traffic is being rerouted.
PLDT and Converge said they had already rerouted affected traffic as of October 2, while Globe said restoration efforts were underway. The companies continue to monitor the situation and work towards normalizing services.
Undersea Cable Cut Philippines Internet PLDT Converge ICT Globe Telecom Singapore Telecommunications
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