The airline cancelled about 8,000 flights, stranding customers and leading to hours-long queues to speak with overworked staff
Unlike other airlines that operate directly to and from hub airports, Southwest tends to operate a point-to-point service, meaning that when one flight is disrupted, there may not be spare aircraft and crews to pick up the route, leading to disruptions through the scheduling chain.
Analysts warned that Southwest could lose 3% to 5% from its quarterly earnings. But the cost to its reputation could be worse. The airline has been hit disproportionally hard during previous extreme weather events. Shares were down more than 5% on Monday. In an interview with the Wall Street Journal on Monday, the Southwest chief executive, Bob Jordan, called the storm “the largest-scale event that I’ve ever seen”., apologized, saying “continuing challenges are impacting our customers and employees in a significant way that is unacceptable”.
Southwest said it would take steps to cover reasonable travel costs including hotels, rental cars and tickets on other airlines. Ryan Green, the chief commercial officer, said customers whose flights were canceled as the airline recovered would be entitled to refunds.
Philippines Latest News, Philippines Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Dating app legislation needed to protect users from ‘harassment’Former Labor Senator Stephen Conroy says dating apps need legislation in order to protect individuals from harassment. “People are expecting that the laws that apply in the physical world need to apply online,” he told Sky News Australia. “Activities like stalking and harassment, which are absolutely unacceptable in the physical world ... need to be in forced. “They need to step up; they need to be seen to be able to provide a safe environment for their customers.”
Read more »
‘I’m extremely interested in deviant behaviour’: Christina Ricci on cannibalism, chaos and childcareWith roles in hit cannibal horror Yellowjackets and a TV reboot for the Addams Family character that made her name, the actor has had an amazing year – even if she has plenty of regrets …
Read more »
Death toll rises to 60 as monster winter storm paralyses the USThe historic winter storm in the United States has left a trail of destruction, particularly in one city in New York as the death toll from the 'blizzard of the century' rises to 60 across the country.
Read more »