Technical report confirms error in one flight plan caused chaos last week as more than 2,000 flights cancelled
with confusing waypoint data brought its bespoke software system to a halt on 28 August. An error triggered by the plan – which was correctly submitted by an incoming airline – forced the system to stop processing flight plans automatically, leaving controllers to handle operations manually.
Nats said its report confirmed that the failure did not present any danger and that it had now found a fix to prevent it happening again.The CAA said it agreed that safety was not compromised. However, it will now review wider problems around the system failure and assess how Nats responded to the incident.
Airlines have called for a shake-up of compensation and passenger rights rules after the incident, which may have left them up to £100m out of pocket in customer care costs and lost revenue, according to the global airline lobbying body Iata.
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