Uber is rolling out new safety features that will allow users to talk to a live safety agent and text 911 operators in the case of emergency
Rebecca Payne, the lead project manager on Uber's safety team, told ABC News about how, according to the popular ride-sharing platform, some of the features can help riders feel more comfortable and can give more access to emergency services. One feature, which Uber says will be rolled out to more than half of the country, including New York City and California, will allow users to text 911 operators for immediate emergency response.
Another new feature, called "live help," will let riders, drivers and couriers speak to a safety agent through a partnership with the security company ADT. Riders can send a message through the Uber app and receive a call or text with a trained safety agent, according to Uber. Users can then stay on the phone with that agent until they feel comfortable or until their ride ends.
She said that user response to the feature, which was piloted in nine U.S. cities at the end of last year, has been "overwhelmingly positive."most recent safety report
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