Trust essential in work-from-home era, experts say, after B.C. ‘time theft’ ruling
Employers and work-from-home staff must tread a fine line between trust, monitoring and micromanaging, experts say, in the new age of remote employment.
“One of the things I tell managers is, you know, one of the best ways to build trust is by being trusting, that trust gets reciprocated,” she says. The monitoring of people working from home could also create unrealistic standards that aren’t even upheld in many office environments. “Our brains can only function so much, so do we actually end up maybe raising the standards that don’t even exist in the live workplace,because we want people to work like robots and only pay them when they’re ‘really’ delivering work?”
“Time theft in the employment context is viewed as a very serious form of misconduct,” tribunal member Megan Stewart writes in the decision.The woman’s misconduct led to “an irreparable breakdown in her employment relationship with Reach,” Stewart says, finding her dismissal wasproportionate. Yet Bhalloo doesn’t believe the case will open a “floodgate” of employers suing employees over time theft.
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