Experiences will sound familiar to countless travellers since the Christmas break, when airlines cancelled thousands of flights amid snowstorms
So Mr. Oille found himself in a faraway place on a long-awaited vacation with only the clothes on his back and a credit card.His experience will sound familiar to countless travellers since the Christmas break, when airlines cancelled thousands of flights amid snowstorms and a rush of vacationers. The chaos meant ruined holidays and lost luggage.
The widespread problems in Canadian air travel have highlighted the shortcomings in the rules that govern how airlines treat passengers. Although airlines can be required to rebook, refund or compensate passengers, consumers are often forced to file a complaint with the regulator of airline customer affairs, the Canadian Transportation Agency , which has aTransport Minister Omar Alghabra has said he will draft tougher rules in the coming months.
His suitcase was eventually delivered by courier to his Toronto office weeks later. Before that, the airline directed him to search two unsecured rooms at Pearson airport, where several suitcases were piled. He showed The Globe and Mail a video he made of the rooms, one of which appeared to be an empty shop in the terminal. “You can just walk off the street and steal the stuff. It’s unsupervised,” he said.
The CTA could not provide data on baggage complaints specifically for the holiday period but said it received 3,259 complaints about lost or delayed baggage between April 1, 2022, and Jan. 25, 2023. This number is expected to rise, given the 30-day period airlines have to reply.
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