“When it works, it’s great. When things go wrong however, you are totally on your own.”
Thirty minutes before my scheduled EasyJet flight from Berlin to Copenhagen last month, I received an email from the airline advising me that my flight had been cancelled. Unwelcome as this news was, I know these things do happen occasionally. EasyJet’s website then advised me to seek an alternative flight through them and if one was not available then accommodation would be provided.
Knowledgeable travellers made a beeline for the limited number of ticket machines, while the rest of us wondered which direction and queue to take. Border Force staff were yelling in a most unfriendly, if not rude, manner. The signage was inadequate, and the process unclear. It must have been worse for those with limited English. The Australians we spoke to shared our embarrassment at the disorganisation and rudeness encountered by foreign visitors.
Further, as individual frequent flyer members, we were able to use points to shop – extremely useful if you were about to lose points. This is not the case with family membership as you can only use the points for flights or Emirates “special events”. So you just lose points. My advice is to stick with their individual frequent flyer program.Codeshare flights certainly do come with baggage.
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