Transport committee to meet over request to probe holiday travel chaos
This comes as hundreds of Canadian travellers were left stranded in Mexico and other sunny destinations, after a major winter storm over Christmas disrupted operations.
After Sunwing cancelled flights, some Canadians described being shuffled between hotels in Mexico, sometimes arriving to find there were no rooms booked for them. They said Sunwing officials passed along inaccurate and incomplete information about when they might be able to head home.On Thursday, Sunwing said it had completed all recovery flights related to the holiday disruption and apologized for “letting our customers down”.
“We are astutely aware that, for too many Canadians, we failed to live up to that promise this holiday season,” Sunwing Travel Group CEO Stephen Hunter and Sunwing Airlines president Len Corrado said i “We had clear failures in execution, particularly in responding to weather-related delays and the aftermath of severe weather disruptions, which limited our ability to reposition aircraft and crew to other airports to help alleviate the backlog in flights.”Travel chaos: What recourse are passengers seeking from airlines?
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