Toronto Pearson International Airport to limit flights during peak travel times
Holiday passengers arriving without bags as Toronto Pearson airport luggage piles upGTAA also said it has brought in an outside firm to do a “baggage system health check.” The check will include interviews and onsite assessment and is slated to be completed by this spring.
At the beginning of the summer, as flight delays and cancellations plagued the airport, one former Air Canada executive told Global News the Canadian government was caught “flat-footed” by a surge in travel demand, compounding delays. One week in July, Toronto Pearson saw 44 per cent of flights come and go on time, up from an average of 35 per cent over the four previous weeks, and far better than the 20 to 25 per cent it was seeing in the early parts of the summer.In September, a survey found that Pearson was among the lowest airports in North America for customer satisfaction.
The ranking was based on a 1,000-point scale where Pearson received a score of 755, down 25 points from last year and 14 points below the average ranking for major airports.Toronto Pearson Airport announces new program to curb security stalls ahead of travel surge
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