After some fans reported issues with accessing Ticketmaster's site, sales for six of Swift's upcoming shows in Paris and Lyon were abruptly postponed.
Tuesday's chaos arrives after the spectacular breakdown seen last November during Ticketmaster's sale of Eras tour tickets in the USfor Swift’s stadium tour and thousands of people lost tickets after waiting for hours in an online queue.
At the time, the company said its site was overwhelmed by both fans and attacks from bots, which were posing as consumers in order to scoop up tickets and sell them on secondary sites. The company later issued an apology"to Taylor and all of her fans – especially those who had a terrible experience trying to purchase tickets”.
Swift expressed frustration on behalf of fans in November, noting on Instagram that it was “excruciating for me to just watch mistakes happen with no recourse”.as the dominant ticket-seller for consumers. And both federal and state authorities moved to investigate the fiasco. Ticketmaster, which merged with Live Nation in 2010, is the world’s largest ticket seller, processing 500 million tickets each year in more than 30 countries. Around 70 per cent of tickets for major concert venues in the US are sold through Ticketmaster, according to data in a federal lawsuit filed by consumers last year.
Swift is currently wrapping up her 52-date US tour, which is set to conclude with Los Angeles shows in early August. Her international shows begin in Mexico City on August 24. She's scheduled to do four Paris concerts in May 2024 and two Lyon shows next June.
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