'We've been Qantas customers for decades and we've flown all around the world with them, so to be treated like this is just so disappointing, it's thoroughly un-Australian of them.' 9News
"There was a ticket for me and my daughter, but not for my 10-year-old son. I spent hours and hours on the phone with Qantas and each time I tried to call them they'd just hang up on me," the mother said."In the next flight, there were business class seats available, but they wouldn't give those to us.
Despite the blunder being Qantas's fault, Allen said the airline wouldn't upgrade them from economy on the next flight. "It wasn't really until they kicked up a stink and really pushed back that they were able to find a co-chair seat for us on a different carrier," Allen said. "It's not what we signed up for and it's just not acceptable and really it shouldn't happen to anyone again, so the law really needs to be changed and Qantas needs to get their act together," Allen said.
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