Rob Carrick seeks help for a reader who cannot redeem their Aeroplan points
Does anyone from Aeroplan get this newsletter? I ask on behalf of a reader who recently got in touch about his problems trying to book a reward flight on Aeroplan . I’ll let him lay out how it all went down, and why he decided to go by train in the end instead of flying.I very much appreciate all of the practical advice that you offer online. You are a wealth of information.
My wife and I are planning an interprovincial flight using Aeroplan points. This used to be a simple procedure. Not so any more. When I tried to sign in, the Aeroplan website asked me to change my password. Did that. Then it sent me a six-digit code, which I copied and pasted in as directed. It didn’t accept its own code. Then I dialled the telephone number they provide for Canada/U.S. ‘This call cannot be completed as dialled.
The next day I tried the whole thing over with the same results. We have decided to use up our points and transition away from Aeroplan. However, it appears that to use points to purchase merchandise, you must do so on their website, which requires signing in.We are now arranging to go by Via Rail. They have never disappointed us.Other than collecting points from buying booze at LCBO stores in Ontario, I haven’t had much to do with Aeroplan in recent years.
I’d love to hear from anyone who has thoughts for the reader of this newsletter who can’t access his Aeroplan points. As ever, you can find me atThis chart of S&P 500 returns is a must-see for all investors. There are some very sharp downturns, but returns go up much more often. A clear argument for long-term investing.An overview of the Canadian Dental Care Plan, which is set to start this month.
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