Ernest Quintana's family is left devastated as a robot is rolled into his intensive care unit to deliver a video call from a doctor telling the 78-year-old he will likely die within days.
Michelle Gaskill-Hames, senior vice-president of Kaiser Permanente Greater Southern Alameda County, called the situation highly unusual and said officials"regret falling short" of the patient's expectations.
But the hospital also defended its use of the robot and said its policy is to have a nurse or doctor in the room at the time of remote consultations. "It did not replace previous conversations with patient and family members and was not used in the delivery of the initial diagnosis." The video meetings were warm and intimate, he said, adding that not all in-person discussions have empathy and compassion.Ms Wilharm said her grandfather, a family man who kept every childhood drawing he ever gave her, deserved better.
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