CTV W5 unveils the worst offenders when it comes to responding to Better Business Bureau complaints.
How does a cheap plastic zip tie that’s worth just pennies end up costing a customer hundreds of dollars?
The fridge actually worked just fine, except for a noise made by a zip tie that our technician set up to interfere with the fridge's fan One of those customers was Laura Snider, whose fridge in New Hamburg, Ont. had been packed with food and gifts from friends to help her get her through her grief after her husband died.The fridge broke down, putting all of that food at risk. Snider felt she needed to get it fixed quickly. Without her husband to turn to, she called a company she found at the top of a web search.The technician took a cash deposit of $1,000 – and then never returned, Laura said.
Watch W5's documentary 'Customer Service' Saturday at 7 p.m. on CTV, or in our video player at the top of this article after 8 p.m.Who killed Sonia? Decades-old cold case murder blown open by new scientific evidenceDemolishing Montreal Olympic Stadium would be costly, but experts question $2B price 'We want the truth to be uncovered': Family of Winnipeg man who died after police interaction calls for transparency
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