Simon Berry was shocked to be charged $7.47 instead of $6.90 for an hour’s parking. The company says it was not a card surcharge.
The company behind North Sydney Council’s new $2 million parking meter system has defended itself against accusations of breaching consumer law by charging drivers an 8.25 per cent transaction fee on every payment.
“Unless you go through the process of clicking on a link inside the terms and conditions, typing in a zone number, and pressing it, you won’t know the fee that’s being charged,” he said.So the 27-year-old wrote to PayStay, informing the company he believed the transaction fees were in breach of Australian consumer law because they were unavoidable.
“We regularly update the PayStay app to refine its features and functionality, including in response to user feedback. We will continue to enhance our products in this manner.” They defended the surcharge as being associated with “additional services provided by Orikan through their app and meters”, but did not identify what they were.
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