As entrepreneurs, we often rely on our managers for the day-to-day operations of our businesses. While delegating is essential, there's still an irreplaceable value in experiencing your business firsthand.I urge business owners to take the time to personally visit their establishments once in a while to ensure that operations are running smoothly. After all, your eyes are one of the best tools to assess what's really happening on the ground.
It's also another way to check whether your business is doing well and whether you've hired the right managers to take care of your business.Last week, I visited a well-known membership-only retail warehouse club. I was shocked to observe a significant decline in operational efficiency. Half of the registers were closed. The cashiers seemed untrained, taking longer than necessary to scan items — so much so that we had to assist them with counting. The inefficiencies led to an unexpectedly long wait of over 45 minutes despite having only one cart in front.Although the business appeared to be thriving, it seemed as if the owners had already distanced themselves from day-to-day operations, leaving professional management to manage the company — a common fate when owners become more inclined to outside interests like golf, travel and leisure. Without real oversight, the performance of professional managers will eventually fall short.In contrast, businesses with hands-on, more involved owners run smoother. For instance, we had a wonderful experience at a samgyeopsal restaurant in Tomas Morato for our Christmas party. The staff was attentive, responsive and genuinely cheerful despite the large volume of work. Their eagerness to serve us created a memorable dining experience. While the food and price were excellent, their service stood out. That level of service didn't happen by accident — it's the result of strong leadership and a business that is well-managed from top to botto
BUSINESS OWNERSHIP OPERATIONS MANAGEMENT CUSTOMER SERVICE LEADERSHIP ENTREPRENEURSHIP
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