With fans sharing outrage and heartache over the fruitless hours they spent trying for seats for Swift's upcoming concert tour, top legal chiefs in Nevada, Tennessee and Pennsylvania have launched investigations into the fiasco.
"Trouble, trouble, trouble," tweeted Pennsylvania Attorney General Josh Shapiro in a reference to Swift's 2012 hit song `I Knew You Were Trouble' as he asked the public to file complaints about using Ticketmaster with his office.
"There are no allegations at this time of any misconduct, but as the attorney general it's my job to ensure that the consumer protection laws and antitrust laws in Tennessee are being honoured," Skrmetti told reporters. The trouble began when registered fans given codes for a pre-sale on Tuesday tried to secure tickets for Swift's 52-date The Eras tour next year. They were quickly met with long delays and error messages that Ticketmaster blamed on bots and historically unprecedented demand. The company then cancelled Friday's sales to the general public.
Ticketmaster said more than 2 million tickets were sold despite the troubles, setting a new single-day record for artists on the platform, and that only 15 per cent of would-be buyers had issues with the process.
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