'It was chaos': Travellers describe frustrations with Sunwing flight delays, cancellations
Thorne's situation mirrors the experiences of other Canadians trying to return home, whether it's the back-and-forth trips to the airport or what they call poor communication on the part of Sunwing.
He received email notifications from Sunwing over the next couple of days telling him the flight was revised, but it kept being cancelled, he said. Our teams continue to proactively work around the clock with several airline partners to subservice aircraft and return customers home.Sunwing said it completed two recovery flights, has another eight scheduled through to Dec. 30 and is "finalizing recovery plans" for any remaining passengers.
Meanwhile, passengers' rights advocate Gabor Lukacs, who founded the group Air Passenger Rights, says stranded travellers should considermust compensate a traveller
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