Such systems can be overwhelmed by multiple shoppers and may even bill the wrong buyer.
7-Eleven’s Shop & Go outlet had not recorded any customer issues since it opened in January, said its spokesman.
The test was conducted in the light of the closure of Amazon’s unmanned stores in the United States, which allowed customers to simply carry their shopping out of the store without having to queue to checkout. Four shoppers are shifting items to racks with different price tags before leaving the shop with an item each. The cheaper item is taken to avoid underpaying the store.
The system was also confused when a shopper picked up an item that was left on the floor of the shop before exiting with it. In this case, the shopper who placed the item on the floor was billed, despite never leaving the shop with the item. Customers of Chateraise’s unmanned outlet enter using a mobile app, which displays an itemised bill after they leave with items.
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