SOP needed for enforcement staff on handling confrontation with old folks

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SOP needed for enforcement staff on handling confrontation with old folks
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“Senior citizens are at a vulnerable stage where even a small shock could put their life in danger,” he said yesterday. theSun thesundaily seniorcitizens enforcementofficers SOP dogcatchers BentongMunicipalCouncil

An elderly man recently died after he fell into a drain following an altercation with dogcatchers who mistook his pet for a stray . – BERNAMAPICNew guidelines should be issued to enforcement officers in dealing with senior citizens to avoid causing injuries or even death to them.

He was commenting on an incident on May 25, in which an elderly man died while trying to prevent his pet dog from being removed by dogcatchers from the Bentong Municipal Council. Cheah urged officers in the local authorities to educate their staff on how to deal with senior citizens. Cheah said the Malaysia Madani inclusivity and filial piety talk should not only be lip service but should be practised actively.

“An SOP should be the final step used to to follow the rules if common sense on how an individual should be treated does not work. However, I believe the people in this country are not that poor in their civic-consciousness.”“The government should investigate how senior citizens are being treated and generally speaking, senior citizens are not given enough in terms of services.”

“The force used should be proportionate to the threat faced by the authorities and should consider factors such as the individual’s age, physical condition and overall vulnerability,” she said.

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