Sergio de Ilzarbe came home from his Christmas holidays to find his window smashed in and part of his home ransacked.
The 35-year-old Toronto resident says he was a victim of a break-and-enter while in Niagara Falls with his family. Upon their return on New Year’s Eve, at around 4 p.m., he said the family found about $3,000 to $4,000 worth of items missing, and their bedroom in complete disarray.After speaking with a 911 dispatcher, he said he was transferred to the Toronto Police Service non-emergency line since nobody was injured and the perpetrator was long gone.“I went to sleep around 4 a.m.
In an email to CTV Toronto, a spokesperson for TPS said they could not “comment on [de Ilzarbe’s] occurrence without any verification on the matter,” and pointed to recent comments made by new TPS chief Myron Demkiw. In June, the city’s Auditor General, Beverly Romeo-Beehler, examined how TPS answered 911 calls and how the call centre operated.
How operators assess the priority level impacts how timely the emergency response is, based on the event type selected and whether the default priority was adjusted or not, according to the report. “I have to go outside of my house, where the intruder is [and] I have to let him stab [...] me [...] in order for the police to come?” she asked.
At the same time, Knox acknowledged that sometimes "[police] can fall short and we know [they] take that very seriously."
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