The system has a centralised database that allows SMRT to process information more quickly than before. Read more at straitstimes.com.
SINGAPORE - Rail operator SMRT has cut the time needed to investigate noise complaints from three days to one, thanks to a noise monitoring system that it developed in-house.
Besides the noise monitoring system, SMRT has also created digital dashboards to keep tabs on other aspects of its rail operations – including rolling stock, or trains, signalling, track work, as well as infrastructure. Mr Lam Sheau Kai, president of SMRT Trains, said that by integrating its engineering expertise with data analytics, the operator is able to respond more quickly and accurately, and pre-empt potential issues and reduce disruptions.
In addition, SMRT said it started incorporating predictive technology in earnest into its maintenance regime around six months ago.
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