One woman and her friend paid a hefty price for forgetting to complete a mandatory travel document before embarking on their holiday. The 30-year-old freelancer, who wishes to be known as Jess, told AsiaOne they had to pay an additional $1,200 each to fly to New Zealand on April 17. Jess said that she and her friend had arrived at...
Jess and her friend had to fork out $1,200 each for new air tickets after forgetting to complete a compulsory travel document.One woman and her friend paid a hefty price for forgetting to complete a mandatoryThe 30-year-old freelancer, who wishes to be known as Jess,Jess said that she and her friend had arrived at Changi Airport Terminal 3 about 1.5 hours ahead of the Singapore Airlines But they ended up missing their flight after they were stopped at the check-in counter.
The NZeTA is a compulsory travel document for some visitors from visa waiver countries, like Singapore, and transit passengers travelling to New Zealand without a visa. Jess then asked a SIA staff member for alternative means of getting the document or ways to expedite the process, but was told there was "no other way" and asked to step aside and wait.After an hour-long wait, Jess's friend approached a different staff member, who told them to download an app and apply for the NZeTA via that instead. This time, their application was approved in 15 minutes.
" was disrupted. We ended up having to replan the whole trip and sacrificing a day of our campervan rental, which we were not refunded for."
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