“It is our hope that this new approach will help reduce quality-of-life complaints and make our system more welcoming to riders,” SEPTA General Manager and CEO Leslie Richards said.
The guides are part of SEPTA’s Safety, Cleaning, Ownership, Partnerships and Engagement initiative, launched last year to help with outreach to vulnerable people who seek refuge on the system, the transit agency said in a press release.
“It is our hope that this new approach will help reduce quality-of-life complaints and make our system more welcoming to riders,” SEPTA General Manager and CEO Leslie Richards said in a written statement.
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