He said he was just expressing his unhappiness at having his rest disturbed. A Singapore guest went on a tirade in the lobby of a Bintan hotel, faulting the staff for not apologising for a power failure and waking him up at 3am. The rant was caught...
"The electricity is cut at night. No electricity when people are taking a shower... The power grid is down and you have no back-up power. You at least say I'm sorry for the inconvenience caused and then you explain the reason why. You don't just blame everybody else, but you don't take responsibility for that... That is why I'm upset.
"Telling me that you found an old lady wandering around and asking if the old lady is my family. How did you establish that she is my family? What if she is not my family?" "Why can't you do that? Why did you have to keep on hammering on my door when I already told you to go away the first time round? Why do you return and keep on hammering at my door as if I've committed a crime and you need to raid my room or something?
"I try to be reasonable with you guys. But when you behave unreasonably with me, then I'm not going to be reasonable with you as well. "I'm just expressing my unhappiness at having my rest disturbed. That does not give you the right to manhandle me."
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