Rogers gives away blind woman’s phone service for 9 days
Connolly received a phone call from a Rogers customer representative on October 21 asking her to confirm a request to move her phone service to another carrier, a process known as porting.But Connolly hadn’t asked made any such request and told the Rogers representative as much, in the presence of her daughter, Barbara Ammendolia.A couple of days later, Connolly and Ammendolia discovered the Rogers home phone had no dial tone. Initial calls to Rogers yielded few answers, according to Ammendolia.
“We sincerely apologize to Mrs. Connolly and her family for what happened,” said Sarah Schmidt, a Rogers spokesperson. She explained that the company’s fraud department believes someone obtained Connolly’s information for the purposes of moving the number to Koodo, a mobile brand owned by Telus. “I can’t understand how they can take your phone down one day, and take nine to get it back when it’s their mistake,” Connolly said.
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