The new CEO is up for the task, but it will take time.
BC Ferries had barely finished explaining Tuesday what went wrong during the disastrous Canada Day long weekend, when it was hit with a new round of questions: What can be done to prevent the same miserable customer experience of long lines and multi-sailing delays from repeating in roughly a month during the even-busier B.C.
There is every reason to believe Jimenez is up to the job. He’s wrestled down more complex, expensive and thorny questions at ICBC during his tenure as CEO. BC Ferries is a victim of its own success on collective bargaining with its employees — it managed to grind the union down to no wage increase in 2021, two per cent in 2022 and two per cent in 2023. That’s downright miserly, during a time of record inflation.
The chaos during the Canada Day long weekend was partly due to the fact the Coastal Celebration vessel was stuck in repairs, leaving the busy Swartz Bay to Tsawwassen route a ship down. That ferry is back in the water as of Tuesday. But whether BC Ferries will have enough staff to run it on the BC Day long weekend — it’s busiest time of the year — remains an open question.
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