Qantas travellers in Azerbaijan, London and Bali hoping to fly home in time for Christmas have been left disappointed and stranded as flights are delayed and cancelled.
forced to make an emergency landing in Azerbaijan
“Most of us are still in limbo waiting for details for connecting flights. So, Christmas may be spent in the air [or in] immigration.” A passenger, who did not wish to be named, said that Qantas customer service told him the plane he and his family are meant to be catching back to Australia is the same aircraft that is grounded in Baku.
Qantas customers stuck in Baku have been put up in hotels while the airline weighs up options to get the passengers to London, but it was a logistical nightmare for people who said they sat at the airport for seven hours before they were taken to a hotel. It’s been a similar nightmare for Qantas customers in Bali who, 10 minutes before their plane was meant to depart for Sydney, said they were told that there was no plane, and they would be moved to hotels.
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