Public goodwill has its limits, which Qantas has burned right through. It’s not a bin fire, it’s a peat fire, and they just don’t go out.
Yet Goyder is playing for time, waiting for the heat to die down. He’s conferring with advisers and working through the issues, “without knee-jerk reactions,” he says. The man’s inertia is almost without parallel. Uncle Rich will be the last person in Australia to realise Qantas has stopped the nation – but not yet! First, let him just try and ride this out.
Goyder’s been sitting idly on this brewing volcano while Joyce’s endless farewell tour became increasingly unhinged, as the world through Alan’sthe airline’s dystopian COVID travel credits in March. Qantas’ response was not to address the issue but to appear to address the issue, to redefine it in order to minimise it. “Look at this incredible shrinking balance of credits for ‘Qantas customers in Australia!’.
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