Airline denies misleading conduct after customer was unable to find flight to London for advertised $2,455 return price
, is only valid for flights departing between 1 September and 1 October, while its terms and conditions state the sale price is not available for all dates within the specified period. No window for return dates is specified.
He claims the salesperson conceded there was nothing available at that price, and appealed for the operator’s supervisor to consider the situation and offer to match the advertised price. “I told them, ‘forget any date preference, just find me that fare’, and the sales staff couldn’t do that.” “This is classic ‘bait and switch’ advertising,” he alleged. “It’s misleading, at best disingenuous, at worst illegal.”
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