The chain made unsubstantiated representations on its treatments, such as a herbal head spa that it claimed was able to prevent Alzheimer’s disease, brain stroke, cerebral infarction, cerebral thrombosis and cerebral haemorrhage, as well as enhance memory.
A beauty salon chain that made false claims about price savings on its services and health benefits from treatments – such as a head spa allegedly being able to prevent Alzheimer’s disease – has been issued a warning.
A total of 95 complaints were made to the Consumers Association of Singapore against Salon One during this period. Two of Salon One’s outlets in Bukit Batok and Marine Parade were also found to have made false claims on price savings, representing them as bigger than they actually were. “The representations led consumers to believe that discounted prices were only available for a limited period of time, which created a false sense of urgency,” said CCCS.
Following intervention from CCCS, Salon One promptly took corrective action to stop its unfair practices in compliance with the Consumer Protection Act , and agreed to not commit them any further, the competition watchdog said. It added: “CCCS will initiate further investigations if any of the Salon One entities breach the undertaking or engage in any other unfair practices... If necessary, CCCS will seek declarations and court injunctions against persistently errant suppliers.”
Mr Yong also called on the Government to mandate a cooling-off period for the beauty industry’s packages, in the way that it is done for purchases in certain industries such as insurance and direct sales.
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