Two customers were unable to get refunds or their orders because they had lodged complaints with CASE after Perromart was placed under receivership.
SINGAPORE: Perromart, a popular pet supplies e-retailer, has been sold to a new operator after customers lodged nearly 200 complaints with Singapore’s consumer watchdog over the last five months.
At the time, its co-founder Roy Lim told CNA the company was unable to catch up on orders and support tickets due to supply chain disruptions and manpower issues stemming from the Christmas, New Year and Chinese New Year holiday periods. It has since been sold to an operator in the same industry, but Mr Mann said he was not at liberty to disclose the buyer’s name at the moment.
In general, consumers complained that they did not receive their orders within the stipulated delivery timeframe. When consumers tried to contact Perromart via phone, email and social media, there was no response from the company, Mr Yong said. Mr Yong said that as of Apr 21, 13 complainants had sought assistance from CASE to negotiate on their behalf with 25 Holdings. CASE then helped these customers to obtain refunds or get their delayed orders.
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