Peel police are reminding residents when to call their emergency line after someone called police over a Tim Hortons order.
In the audio, after the operator asked the caller what the emergency is – the caller asked for police – the individual can be heard talking about the coffee chain.The operator interjected, asking if it is a “life or death emergency” that they are in.After the dispatcher replied that they would give them the non-emergency phone number, the caller said, “I think I’m good.”
"This is not a 'one off incident' but rather a daily occurrence and multiple times per day unfortunately," Const. Tyler Bell-Morena told CTV News Toronto in an emailed statement, adding this particular call is from a couple of months ago. "The caller, for whatever reason, dialed 911 due to their issue with their iced capp, there was no other issue reported."
Police acknowledged on X, the platform formerly known as Twitter, that while “coffee mishaps are brutal,” they do not constitute an emergency call.Coffee mishaps are brutal, but NOT a 911 emergency! Nor were nearly 125,000 misuse calls & 180,000 hang-ups last year. Our 911 Centre takes a call every 45 seconds. Meanwhile, a person with a real emergency may be waiting on the line and unable to get through.
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