SINGAPORE — Restaurant operator Paradise Group on Wednesday (Sept 20) released several screenshots taken from closed-circuit television footage at one of its restaurants, in response to accusations by a Japanese tourist that she was overcharged for Singapore's iconic chilli crab dish.
Restaurant operator Paradise Group on Wednesday released several screenshots taken from closed-circuit television footage at one of its restaurants, in response to accusations by a Japanese tourist that she was overcharged for Singapore's iconic chilli crab dish.
She also said they were not told of the total weight of the crab before it was cooked, according to the AsiaOne report. After the restaurant manager offered a discount of S$107.40, Ms Shinba’s friend paid for the meal with his credit card.Paradise Group took to Facebook to clarify the situation on Wednesday evening, saying:"We are deeply upset by the inaccurate claims made by this group of customers, seemingly aimed at tarnishing the reputation of our restaurant and our dedicated staff on various platforms.
The Scotland Snow Crab, which was listed above the Alaskan King Crab, was priced at S$26.80 per 100g. Paradise Group said it chose to release CCTV screenshots to substantiate its statement, adding that it wanted to address the issue"with utmost transparency and clarity". Paradise Group also noted that live seafood is typically sold and served as a whole item since dividing it into portions"would render the remaining portion no longer live seafood".
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