She was receiving two calls daily saying she owed thousands of dollars. She has a seven-month-old baby.
A local mother says she's been harassed by collections agencies for months after someone fraudulently opened an account with Bell Mobility under her name just over two years ago.
Phillips was living in Vancouver in December 2020 when she stopped by her parent's house in North Vancouver for a visit. That's when she opened two pieces of unusual mail: one from Rogers Communications dated Dec. 12, 2020, and the other, dated Dec. 14, 2020, from Bell Mobility. Bell Mobility number issued to the fraudulent account When she asked the company what type of identification was used to open the account, Bell told her that a driver's license was used at a store in Vancouver. She had lost her wallet a couple of years prior to the incident that had her driver's license in it.
But on Oct 15, 2022, nearly a year later, a third collection agency reached out on behalf of Bell stating that Phillips owed $3,295.52. Before it was sent to collections, the company issued a bill dated Jan. 8, 2021, for $788.33. The debt collectors continued to call the new mother into the new year and she turned to TikTok as a way to reach a larger audience, adding that "this isn't the type of thing [she] wants to post publicly" but felt that she had no other choice.
Kevin Westell, one of the principal lawyers and founding partners at Pender Litigation in Vancouver, represents clients at all levels of court in British Columbia.
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