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Optus has revealed customers will be entitled to extra data as compensation following a nationwide outage of its network. Millions of people were impacted when the network went down for several hours on Wednesday, as the telco giant scrambled to resolve the issue. Optus CEO Kelly Bayer Rosmarin on Thursday confirmed eligible postpaid customers will be able to access 200GB of extra data after the bungle, and have until the end of the year to activate.
Kelly Bayer Rosmarin again apologised for the outage, admitting the service knows it let its customers down. “We truly appreciate our customers’ patience and understanding as we worked to restore our operations yesterday,” she said.
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