London Drugs' response to the LockBit cyberattack reveals critical lessons for businesses handling data vulnerabilities
London Drugs is among a rarified clutch of British Columbia’s retail jewels, arguably the most distinguished of the bunch because of its nearly 80-year presence.
It ought not to surprise any of us that hackers would view LD as an optimal target for ransomware. The chain’s 79 stores sit atop substantial and granular data on millions of Canadians because it is the go-to place for many of our routine and one-off needs. London Drugs closed in order to properly gauge the threat to its customer and employee data and staunch any spread of it. The chain was a little insular about the menace, but it was clear that it had its patrons’ security most in mind. And it was also clear it had prepared a plan. That was Lesson No. 1.
The chain stayed with these curtailed services until a full reopening May 7, by which time with the help of third-party experts and police it had a fuller handle on the breach’s extent. Not that social media provides conclusive societal evidence, but the X.com, Facebook and LinkedIn thrust was supportive.
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