“Virgin Active follows government guidelines on managing the coronavirus threat, not only from the South African government but also from the other seven countries in which we operate.”
Boxing pads, gloves, yoga belts, suspension yoga hammocks and resistance bands have been removed, and suspension yoga and active band classes have been temporarily suspended.
Johannesburg resident Alice Vogt posted on Facebook this week: “Tried to ‘pause’ my Virgin Active membership, but was told you can’t do that. Had to cancel and will have to pay joining fee again if I want to go back. Think I may not go back.
On Thursday morning, the fitness company replied: “We understand that members may be reluctant to train in a club, given fears about coronavirus. “We will waiver our 50% freeze fee, and we will freeze [pause] a member’s contract free of charge, for 30 days at a time.Planet Fitness’s website lists what the company has done to keep its members safe, including sanitising stations, deep cleaning, temperature testing of staff, reduced class sizes and a new two-towel rule.
There is no mention of a membership freeze, but a call centre agent told TimesLIVE on Thursday that the company would pause memberships on request.
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