Being nice to people can go a long way, especially when said people are your customers.
The way relationships are built and people are treated tends to significantly affect customer experience, which can in turn influence the success of the business., customers feeling appreciated leads to tangible benefits for the company, from a 16% price premium—the percentage to which a selling price is larger than a benchmark price—on products and services to increased loyalty. .
Out of the board game enthusiasts, young adults—those aged 18 to 34—seem to comprise the largest group of fans;that they make up 47% of people who enjoy immersing themselves in a board game . As for where said enthusiasts are based, it seems that the majority might be living in the US, as it is the country where the board game industry generates the most revenue
It’s unclear where exactly the OP was based, but they revealed in the comments that there aren’t many gaming stores in their area. They also shared that the new store they opted for takes roughly an hour more on public transport to get to compared to the old one, but even with that in mind, it was a better option than having to deal with the greedy new owner and his ways, which are unlikely to improve any customer’s experience.
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