The state government said today it has brokered a deal with the rideshare giant that will 'put customers first'. 9News
Transport Minister Jo Haylen told Ben Fordham on 2GB the move would protect the rights of Uber passengers during periods of high demand.READ MORE:"This will put people back at the centre of this operation ... better than us being dictated by an algorithm," Hayley said.
NSW Transport officials would speak directly with Uber during such incidents and the company would keep its drivers updated with developments, Haylen said.when a technical fault briefly brought Sydney's rail network to a complete shutdown and thousands of commuters were left stranded and turned to Uber or taxis.
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