"I am sorry. We haven't delivered the way we should have and we have been often hard to deal with."
boss Vanessa Hudson has apologised to customers and has promised to fix experiences with the airline and the culture for workers.
Hudson, just two weeks into the top job, apologised on behalf of the business to customers for letting them down "in many ways". "I am sorry. We haven't delivered the way we should have and we have been often hard to deal with," she said in a video message."We understand why you're frustrated and why some of you have lost trust in us."
She said workers have "tried their absolute best" under difficult circumstances and committed to fixing the issues plaguing the airline. "We want to get back to the national carrier Australians can be proud of that is known for going above and beyond," she said.READ MORE:From putting more people in call centres, establishing more frequent flyer seats, reviewing all customer policies to ensure they're fair and giving frontline teams more flexibility - Hudson said these measures are just the beginning.Hudson called the turbulence of recent months and years a "humbling period" for the airline.
Philippines Latest News, Philippines Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
New Qantas CEO ordered to sit down with union leader for mediationRecently appointed Qantas CEO Vanessa Hudson will need to be in the room when lawyers discuss compensation for workers the airline illegally sacked.
Read more »
'We have let you down': New Qantas CEO Vanessa Hudson apologises to customersQantas' new CEO issues a public apology for a series of scandals that have damaged the airline's reputation, acknowledging it has been 'hard to deal with' and promising to make changes to rebuild customer trust.
Read more »
'I know we have let you down in many ways': New Qantas CEO apologises to customersQantas' new CEO Vanessa Hudson has already made a mark in her new position by issuing a public apology to all customers following a string of incidents that have brought the airline into disrepute.
Read more »
'Highly mutated' COVID-19 variant detected in AustraliaThe first Australian case of a &x27;highly mutated&x27; COVID-19 variant colloquially known as &x27;Pirola&x27; has been detected in Western Australia.
Read more »
Inside the transformation of Kim Jong Un's sisterOne author&x27;s insight on the heir to North Korea&x27;s royal throne.
Read more »
Qantas CEO ordered to attend mediation session for compensation for sacked workersThe new CEO of Qantas has been ordered to attend a mediation session to determine compensation for 1,700 workers illegally sacked by the airline. This comes after there was a union push to have the compensation determined by the court but this was rejected. Lawyers representing the Transport workers’ union said an open court process would be a more transparent approach but the bid was rejected by the Federal Court on Wednesday by Judge Justice Michael Lee who has ordered both parties to mediation. Lawyers for Qantas wanted their top in-house General Counsel Andrew Finch to be the representative of the company through the mediation process. However, this was also rejected by the judge, who said new CEO Vanessa Hudson needs to attend at least one major mediation session.
Read more »